Returns and exchanges

You have the choice of these carriers for your return:

Shop2Shop by Chronopost

Drop off your package at a post office, Pickup point, or Chronopost agency, using the label created when you generated your return/exchange voucher.

Return times are 3 to 4 days at a post office and 10 days at a retailer.

The return cost depends on your Club Trendy loyalty status at the time of creating your return voucher.

Premier Status (0 to 299 Mod’s): €6
Privilege Status (300 to 499 Mod’s): €6
Premium Status (Over 500 Mod’s): €6

Colissimo

Drop off your package at a post office or at a retailer in the La Poste network, using the label created when you generated your return/exchange voucher.

Return times are 3 to 4 days at a post office and 10 days at a retailer.

Shipping costs via Colissimo are chargeable. Beyond the 14-day legal withdrawal period, the return cost depends on your Club Trendy loyalty status at the time of creating your return voucher.

Premier Status (0 to 299 Mod’s): €10
Privilege Status (300 to 499 Mod’s): €10
Premium Status (Over 500 Mod’s): €10

Outlet & Last Chance

The shipping costs for returns of Outlet & Last Chance products are chargeable: an amount of €12 will be deducted from your order.

Items must be returned to us in their original condition and in their original packaging (plastic pouch), accompanied by the returns form that you can create in your personal area on the website. Any item that is returned incomplete, i.e. without the original cardboard label (specifying the brand, bar code and size of the item), without its packaging or that has been worn, damaged, stained, washed or carries odours of cooking, tobacco or sweat, will not be refunded or exchanged. Fair use If we spot an unusual trend in returns, especially if the items in the order have been worn or the number of returns is excessive (considerably higher than the most loyal Place des Tendances customer), Place des Tendances reserves the right to charge the shipping and return costs to the customer (their account and any linked accounts). If you are affected and you think we have made a mistake, please contact Customer Service and we will be happy to discuss it with you.

Specific conditions with regard to certain product families:

	Beauty products: Beauty products must be returned in their original sealed packaging with the protective plastic film and the foil seal intact. These items may not be tested, and must be in new condition, unopened, unused and undamaged. They must not have been not soiled or tested. To return a beauty product, ensure that you place all items back in the original packaging; which has been subjected to a number of conclusive tests. This packaging is designed to resist being knocked, dropped and handled during transportation of the package. However, if the package does not enable you to return the beauty products in good condition after it has been opened, we strongly recommend that you find a suitable container and carefully pack the returned items to ensure maximum protection during transport.
	Footwear: The inner and outer soles of the shoes must not show any signs of wear. We advise you to try on your shoes on a carpet or other surface that will not damage the soles. Shoes must be sent back in their original box (including the size, brand and bar code). The original box is not a suitable box for shipping the item.
	Lingerie & Swimwear: Underwear must be worn when trying on lingerie and swimwear items. For hygiene reasons, all returned items that do not meet this criteria will not be refunded.
	Masks: This item cannot be returned or exchanged for hygiene reasons.