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How can I return my item?


If you are not happy with your items, you have a period of 14 days to return your purchase from the date of receipt of your order.
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Log in to your customer account and click on "MAKE A RETURN".
Enter your returns information and print your returns form, transport label and customs papers (sent to you by email).
Pack your items carefully in the original packaging and include the printed returns form.		 Attach the shipping label and custom papers onto your package and drop it off at your local post office.
 
Refunds are made within an average of 48-72 hours after the item is received (excluding sales periods)

HOW DO I RETURN MY PACKAGE?

To process your return:




    Colissimo Cross Border
  • Drop off your package at a Chronopost relay point with the return slip inside and the prepaid label affixed to the package.
  • The return processing time is 3 to 4 days via a post office and up to 10 days via a merchant.


    • Shipping costs via Chronopost are free if the return is made within 7 calendar days from the shipping date of the order in France. Beyond this period and within the legal 14-day withdrawal period, the return cost depends on your Club Trendy loyalty status at the time of creating your return slip.


    Premier status (0 to 299 Mod’s): 8 €
    Privilège status (300 to 499 Mod’s): 2 €
    Premium status (more than 500 Mod’s): Free



      Outlet & Last Chance

    The shipping costs for returns of Outlet & Last Chance products are chargeable: an amount of 12 € will be deducted from your order.

    WHAT ARE THE RETURN POLICIES?

    Items must be returned to us in their original condition and in their original packaging (plastic pouch), accompanied by the returns form that you can create in your personal area on the website. Any item that is returned incomplete, i.e. without the original cardboard label (specifying the brand, bar code and size of the item), without its packaging or that has been worn, damaged, stained, washed or carries odours of cooking, tobacco or sweat, will not be refunded or exchanged.
    Specific conditions with regard to certain product families:
    Beauty products:
    Beauty products must be returned in their original sealed packaging with the protective plastic film and the foil seal intact. These items may not be tested, and must be in new condition, unopened, unused and undamaged. They must not have been not soiled or tested. To return a beauty product, ensure that you place all items back in the original packaging; which has been subjected to a number of conclusive tests. This packaging is designed to resist being knocked, dropped and handled during transportation of the package. However, if the package does not enable you to return the beauty products in good condition after it has been opened, we strongly recommend that you find a suitable container and carefully pack the returned items to ensure maximum protection during transport.
       
    Footwear:
    The inner and outer soles of the shoes must not show any signs of wear. We advise you to try on your shoes on a carpet or other surface that will not damage the soles. Shoes must be sent back in their original box (including the size, brand and bar code). The original box is not a suitable box for shipping the item.
       
    Lingerie & Swimwear:
    Underwear must be worn when trying on lingerie and swimwear items. For hygiene reasons, all returned items that do not meet this criteria will not be refunded.
       
    Masks:
    This item cannot be returned for hygiene reasons.
    For more information, see our FAQ.